Refund policy

Last updated: September 22, 2026

Please review this policy before placing your order.

Returns

We do not accept returns.

Exchanges

Exchanges for a different available size or style are accepted when requested within 14 days of delivery.

Email us before mailing anything back so we can confirm availability and provide exchange instructions. Include your order number and the size or style you would like. The buyer is responsible for exchange shipping costs.

Damaged, Defective, or Incorrect Items

Inspect your order after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery.

Include your order number, a clear description of the issue, and photos showing the item and packaging. After review, we may provide a replacement or refund when appropriate. Keep the item and packaging until your request is resolved.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible. We cannot guarantee changes or cancellations after an order enters processing or ships.

Shipping Charges

The buyer is responsible for exchange shipping costs. Original shipping charges, when applicable, are nonrefundable after an order ships.

Packages Marked as Delivered

If tracking shows delivered but you cannot locate the package, check with household members, neighbors, building management, and the shipping carrier. You may need to submit a missing-package claim with the carrier.

We will provide available tracking or shipment information to support your claim, but cannot guarantee refunds or replacements for packages confirmed as delivered by the carrier.

Lost or Delayed Packages

Carrier delays are outside our direct control. If tracking stops updating for an extended period, contact us so we can review the shipment and help determine the next step.

Refund Processing

When a refund is approved for a damaged, defective, incorrect, canceled, or otherwise eligible order, it is issued to the original payment method. Allow 5–10 business days for the refund to appear, depending on your bank or payment provider.