Need a little help?

Common Questions

Find quick answers below. If you still need help, send us a message using the contact form underneath — we’ll be happy to assist.

What is your piercing jewelry made of? +

Our piercing jewelry is made with ASTM F-136 implant-grade titanium. Individual product listings include additional details about stones, finishes, and plating where applicable.

Is your jewelry suitable for sensitive ears? +

Our titanium jewelry is chosen with sensitive ears in mind. ASTM F-136 implant-grade titanium is commonly selected for piercing jewelry because of its biocompatibility and corrosion resistance. Individual sensitivities can vary, so please review the material details on each listing if you have known allergies.

What’s the difference between threadless and internally threaded earrings? +

Threadless jewelry uses a small tension-fit pin that slides into the hollow post. Internally threaded jewelry uses a threaded top that screws into the post. Both styles have a flat back and are designed for a smooth, comfortable fit.

How do I put on threadless flat back earrings? +

Insert the flat-back post through the piercing from the back, then gently push the decorative top into the post. The small pin on the top should have a slight bend so the post can grip it securely. Do not force or sharply bend the pin.

How do I put on internally threaded earrings? +

Insert the flat-back post through the piercing from the back of the ear. Place the threaded top into the post and turn it clockwise until secure. Tighten gently rather than using excessive force.

How do I know what post length I need? +

Post length depends on your anatomy, piercing location, and how snug you prefer the jewelry to sit. The best option is to measure a post that already fits you comfortably or ask a professional piercer. If you are unsure, contact us before ordering and we can help explain the available sizes.

What gauge should I choose? +

The correct gauge depends on how your piercing was originally made and what jewelry you currently wear. Please check your existing jewelry or confirm the size with your piercer before ordering. If you send us the size you currently wear, we can help you compare it with our available options.

What if the jewelry doesn’t fit? +

Please contact us before sending anything back. Tell us your order number, which item is causing the issue, and whether the post feels too long, too short, too thick, or too thin. We’ll review the situation and help determine the best next step.

Can I return or exchange an item? +

Please contact us first if you have a return or exchange concern. Because earrings are personal-use jewelry, eligibility can depend on the item, its condition, and whether it has been worn or inserted. We review each situation individually and will explain the available options before anything is mailed back.

What if my order arrives damaged or incorrect? +

Please contact us as soon as possible with your order number, a short description of the issue, and a clear photo if applicable. We’ll review the order and work with you toward an appropriate resolution.

Can I purchase a replacement top or post? +

Replacement parts may be available depending on the style and current inventory. Send us a message with the item you own and the size or color you need, and we’ll let you know what options are available.

How can I contact SunnyDainty? +

Use the contact form directly below this FAQ section. Include your order number whenever your question relates to an existing order so we can assist you more quickly.

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