Returns & Exchanges
Something not quite right? We’re here to help.
Start by contacting us.
If you have any concerns with your order, please reach out to us before sending anything back. Every situation can be a little different, and we want the opportunity to review your order and help find the best resolution for you.
Whether it’s a sizing concern, an item that arrived damaged, or simply something that wasn’t what you expected, send us a message and we’ll be happy to help.
Contact Us First
Please do not mail an item back without contacting us first. We’ll review the situation and let you know the appropriate next steps.
Tell Us What Happened
Include your order number and a short description of the issue. If something arrived damaged or incorrect, a photo is especially helpful so we can assist you quickly.
We’ll Work With You
Once we understand the issue, we’ll explain the available options and work with you toward the most appropriate resolution.
A few things before you reach out.
Returns & exchanges are reviewed individually
Eligibility can depend on the item, its condition, and the circumstances of your order. Contact us and we’ll review it with you.
Please keep the item until we respond
Do not send jewelry back without receiving instructions from us first. This helps prevent lost packages and unnecessary delays.
Worn jewelry may have different eligibility
Because earrings are personal-use items, return or exchange eligibility may depend on whether the jewelry has been worn or inserted.
Damaged or incorrect order?
Please contact us as soon as possible with your order number and a clear photo so we can review the issue and help make it right.
We’re happy to help.
Send us a message and we’ll review your order and get back to you with the best next step.
Contact Us